We’ll help you get writing again.
If the beta crashes, your writing appears to be missing, or you cannot complete today’s session, please stop and tell us. Protecting your work comes first.
When you report a problem
Please include:
- what you were trying to do;
- what happened instead;
- your iPhone model and iOS version;
- whether closing and reopening the app changed anything.
Please do not include the text of your private writing. A screenshot is useful only if it does not reveal words you want to keep private.
Email beta supportWriting is missing
Do not delete or reinstall the app before contacting support, because the current beta stores writing locally on the device. Tell us what you last saw and whether the app was updated, restarted or removed.
Feedback that is not a bug
Confusion, hesitation and loss of motivation are important beta findings. Tell us where you were unsure what to do, which words felt pressuring, or what made you decide not to return. You do not need to make the feedback polite or solve the problem for us.